Customer service in the store: how to keep customers - 1BiTv.com

Customer service in the store: how to keep customers

(Automatic translation)
Customer service in the store: how to keep customers

The conference "SALES - 2018" will be held on August 22-23-24, 2018 in Moscow


Customer service in the store: how to keep customers This story will tell the editor-in-chief of the magazine "Management of the store" Timur Aslanov at the all-Russian practical conference "Management of the store-2018", which will be held in Moscow on August 22-24. In the report:
- customer expectations: what it is and how to work with it,
- how to increase sales in the store due to changes in service policy,
- standards of customer service in stores of various formats and industries,
- consumer extremism and customer service: where the border between the client-oriented store and the frontiers for your business,
- how to instill client-orientation to store staff and what is it generally. About the speaker: Timur Aslanov. Editor-in-chief of the magazine "Shop Management" Entrepreneur, publisher. The founder of the publishing house "Image-Media." Business-trainer. The author of the books "Arithmetics of sales. Guide to managing sellers "," Alfa sellers. Special forces in the sales department "," Copywriting. Simple recipes of selling texts. "Member of the Guild of marketers. The "Shop Management" conference takes place annually and gathers owners and directors of small and medium-sized stores and retail chains from all over Russia and CIS countries. Three days. More than 20 reports from leading experts in the field of retail sales management: Albert Tyutin, Andrei Fatov, Sergei Leonov, Elena Zhdanova, Sergei Dubovik, Inga Orlova, Anna Bocharova, Sergei Ilyukha, Ekaterina Kazarinova, Gulfira Krok, Arthur Salyakaev and others. cases. Applied materials and step-by-step techniques. And very important part of the conference: networking-session - a special event, the purpose of which is to familiarize all participants with each other on a special technology. You not only get new knowledge, but also new partners, new connections and new friends. Location: Moscow University of Finance and Law
Address: 117342, Moscow, ul. Введенского, д.1А (метро "Калужская") Go to the conference's website https://goo.gl/4DKpMx and send us an application form for participation. # Retail_2018

07.08.2018 02:52:10


Timur Aslanov

The founder of the Imidzh-Media publishing house.



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