Accident yes abroad -

Accident yes abroad

In Rospotrebnadzor told how to act in case of an accident abroad.

Accident yes abroad

If a car accident occurred during a vacation abroad as part of an organized tour, then the tour operator through an insurance company must compensate for the losses to the victims.
The Rospotrebnadzor notes that we are talking about real and reasonable consumer spending on treatment, transportation by any means of transport, the provision of legal services, translation services, communication services, etc. Losses related to the loss of property are also reimbursed.
If losses are not covered by insurance payments, then the relevant claims (for example, compensation for lost personal items, clothes, computer equipment, photo equipment and so on) can be addressed directly to the tour operator.

Rospotrebnadzor draws attention to the fact that you can demand from the tour operator compensation for lost profits or non-pecuniary damage. The amount of compensation for non-pecuniary damage is determined by the court. A lawsuit to protect consumers' rights can be brought to court at the place of residence or at the place of stay, or at the location of the defendant, or at the place of conclusion of the contract for the provision of tourist services. When a lawsuit is filed with a court, consumers are exempted from paying the state duty in cases related to the violation of their rights (if the price of the claim is less than one million rubles).

Rospotrebnadzor actively supports Russians in the courts. With the participation of lawyers, every tenth case is being considered today. This year, with the assistance of Rospotrebnadzor, more than 300 lawsuits have been filed in favor of tourists. At the same time, 15% more money was recovered in favor of consumers than in 2018.

If consumers are denied legal requirements by the tour operator, then Rospotrebnadzor will consider filing a class action to protect consumers of tourism services.

For all issues related to travel abroad and protection of tourist rights, you can contact the hotline of the Unified Consulting Center of Rospotrebnadzor by phone 8-800-555-49-43 (the call is free).

28.11.2019 05:34:07
(Automatic translation)

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