Russians appreciated the work of Russian Post -

Russians appreciated the work of Russian Post

Dissatisfied still remained.

Russians appreciated the work of Russian Post

Russians still have complaints about the work of mailers, but there are more and more citizens who note that it is changing for the better. This is evidenced by the results of a survey of the All-Russian Center for the Study of Public Opinion (VTsIOM).
At the end of 2019, the satisfaction rate with the post office grew from 75% to 79% (the results of the survey are at the disposal of the Rossiyskaya Gazeta). The share of those whom the postal operator is "rather unsatisfied" with, on the contrary, decreased from 18% to 13%. The percentage of respondents who were completely dissatisfied with the quality of the company's services also decreased slightly: 5% compared to 6% a year earlier.

The set of claims to the mail does not change: a long delivery of correspondence and parcels, which are sometimes simply lost, queues at post offices, impolite employees.
Respondents who noted improvements in the operator’s work, on the contrary, mentioned that the queues in the departments and the delivery time of parcels were reduced, and the quality of service and qualifications of employees increased.

The most noticeable dynamics of a positive perception of changes in the quality of operator’s services were recorded by sociologists in the group of respondents aged 18-24 and people with medium and high incomes.

Muscovites speak best of all about mail. The share of residents of the capital who noted an improvement in the quality of operator services increased by a third - from 45% to 60%. Growth is also noted for all types of cities.

In rural areas, the trend is different. If in 2018, 53% of the surveyed residents of the village said that the post office began to work better, then in 2019 - 48%.

The infrastructure of the Russian Post has 42 thousand branches, with 30 thousand of them working in rural areas, including hard-to-reach areas. There are offices that serve the settlements where only a few dozen people live. Now the postal operator is working on expanding the range of services that are provided in rural branches, including through the sale of consumer goods.

The survey participants, who positively evaluated the changes in the work of Russian Post, noted the expansion of the range of services that the company provides. In particular, the ability to track shipments online.

The mail operator is actively developing digital services, for example, the client can create a “personal account” to control the entire route of the mail or receive notifications of delivery of correspondence.

A service such as "Simple electronic signature" provides the ability to receive letters and parcels at post offices without presenting a passport, and the "Apply and Pay Online" service allows you to pay for a parcel on a mail site with a credit card and then turn it over without waiting in any post office. The Russian Post has its own application for a mobile phone.
“Mail is actively integrating into the processes in the e-commerce market. The company seeks to strengthen its leadership as a leading provider of logistics services for online retail, is confidently on the digital path and offers its customers more and more product categories,” said the president of the Association of Internet Commerce Companies (AKIT) ) Artem Sokolov. - The service in the departments has reached a new level, which was rightly noted by people and reflected in the study. "

As indicated on the company’s website, Russian Post combines the physical and digital world, providing each citizen with the most convenient and convenient channel for receiving services - a mobile application, post offices, traditional post offices, etc. "The strategic vision of Russian Post is to 2030 - become a digital state multifunctional ecosystem of platform businesses.

Moreover, improving the quality of life of the population is an integral social mission of the company, which is realized through the provision of high-quality and affordable postal, logistic, social and financial services to every person throughout the Russian Federation.

Source: Russian newspaper

31.01.2020 12:36:48
(Automatic translation)

FSUE Russian Post

The strategic goal is to make the Post of Russia a profitable, customer-oriented, efficient and technological company, a reliable and modern provider of postal, logistics and financial services for the whole country.

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