How to beat haters and trolls and what to do with reviews from dissatisfied customers - 1BiTv.com

How to beat haters and trolls and what to do with reviews from dissatisfied customers

"Reputation management on the Internet and work with negative."


How to beat haters and trolls and what to do with reviews from dissatisfied customers


Very soon, on October 26, a thematic online training course of the editor-in-chief of the Press Service magazine Timur Aslanov - "Reputation Management on the Internet and Working with Negative"

How to build and strengthen the reputation of an organization or person on the Internet, how to properly build communication with clients and other target audiences, how to protect against information attacks and injections, how to mobilize support groups from brand ambassadors and protect reputation, how to write responses to comments correctly.

12 live online lessons, one and a half hours each. Practice, case studies, exercises and brainstorming sessions, work with case studies of course participants.

In a programme:
- Strategy for working with online reputation. Comprehensive online reputation management.
- Reputation audit in-house. Negative monitoring.
- Tools for forming online reputation and their application.
- Content strategy for building a reputation on the Internet.
- Employees of the company in social networks and a threat to reputation. Rules of conduct for employees in social networks. How to make employees brand ambassadors.
- The person's reputation on the network.
- Dealing with negative reviews online. Positive feedback. Constructive negative.
- Impulsive negative. Trolling. Black PR.
- The tonality of communication with the audience in social networks and the struggle for loyalty.

These and other questions, which are important for the work of any organization, will be analyzed in as much detail as possible during the course.

Author and host of the course - Timur Aslanov
- Editor-in-Chief of the Press Service magazine,
- an expert in the field of effective communications and PR,
- is included in the list of 27 best business trainers in Russia according to the results of the research of the magazine "Human Resources Management"
- Member of the Russian Association for Public Relations,
- organizer, moderator and speaker of leading international business conferences,
- the author of the books “PR-texts. How to hook the reader "," Be different! Personal brand is a weapon of mass impression ”, etc.

You can apply for participation in the training here: https://clck.ru/RNELk
Or call tel. (495) 540-52-76
Classes begin on the next Monday - do not delay your registration!


19.10.2020 11:46:58
(Automatic translation)



Timur Aslanov

The founder of the Imidzh-Media publishing house.

The magazine "Press Service"

Specialized magazine for all who work in the field of public relations


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