Artificial intelligence in logistics -

Artificial intelligence in logistics

Artificial intelligence in logistics

DHL and IBM expect active development of artificial intelligence in logistics

Ÿ- Using Artificial Intelligence (AI) in the field of customer interactions, combined with traditional and digital logistics, will help to increase the added value -Ÿ Artificial intelligence complements human knowledge through self-learning systems that help solve complex problems and form new ideas based on Big Data -Ÿ Artificial intelligence in logistics is automation of the back office, predictable operations, logistics assets with intellectual support and new models of interaction with lientami
DHL, the world leader in logistics and express delivery, and IBM presented a joint report "Artificial Intelligence in Logistics." The report assesses the potential of using artificial intelligence in logistics and puts forward a number of ideas on the transformation of the industry, the development of a new class of logistics assets and operating systems with intellectual support. DHL and IBM explain how the leaders of the logistics industry can benefit from the use of artificial intelligence. It is also emphasized that the present moment is the most favorable from the point of view of operability, availability and cost of artificial intelligence technologies.
The joint report specifies the scope and possibilities of using artificial intelligence in the logistics industry. Given that AI technologies are already widely used in working with clients, which is also evidenced by the rapid growth in popularity of applications with virtual assistant (with speech recognition), DHL and IBM come to the conclusion that constantly improving artificial intelligence technologies have a number of additional opportunities, topical for logistics. So, they can help the logistics service provider to improve interaction with the client through interactive communication and even introduce the opportunity to deliver the goods before the customer orders them.
"Modern technologies and the conditions that have been formed in business and society today are more than ever favorable for making drastic changes and moving to proactive, predictive logistics operations," said Senior Vice President and Global Director for Innovation DHL Matthias Hoytger. "As technological progress in the field of artificial intelligence is moving at a rapid pace, we, together with our customers and employees, consider it our duty to study how AI systems affect the future of the logistics industry." Many industries already successfully apply artificial intelligence in their daily business processes, for example, such as production and engineering. AI technologies make it possible to simplify the operation of production lines and the production process using image recognition and the interactive interface. In the automotive industry, artificial intelligence is actively involved in order to develop the ability to self-learn from an autonomous robot car. There are many other examples that show the benefits of using artificial intelligence and its ability to fundamentally change the world of business, as it does in the sphere of customer relations.
Artificial intelligence will allow to change the operational model of logistics from reactive to predictive, working on the lead, which will provide better results with optimal costs for back-office, operational interactions and front-office. For example, artificial intelligence technologies will allow the use of an advanced recognition system to track shipments and the state of assets, can lead to complete autonomy of the delivery process at all its stages and predict fluctuations in the volumes of global shipments before they occur. It is obvious that artificial intelligence supplements human abilities, and also eliminates routine work, which will shift the focus of employees engaged in logistics to more important, productive tasks. "Technologies are changing traditional supply chains in logistics, and ecosystems are changing entire businesses, market sectors and economies," said Keith Dirks, global director of freight, logistics and rail transportation at IBM. "By introducing artificial intelligence into key processes, companies can invest more in strategic business tasks, modernizing or eliminating outdated systems. This can make existing assets and infrastructure more efficient and at the same time give employees time to develop skills and abilities. "
In a joint report, DHL and IBM conclude that artificial intelligence will be actively disseminated in the logistics sector in a similar way to what is currently happening in the area of ​​customer relations. Artificial intelligence can transform the scope of logistics services into a predictable, automated, personalized and proactive industry. Concepts of development and best practices of application of artificial intelligence by logistics companies in global supply chains are presented in a new report.

10.05.2018 13:07:54
(Automatic translation)


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